Privacy policy

What we collect

• Account details: your name, email, mobile number and address (street, suburb, postcode, state and country). Your password is stored scrambled by our sign-in service; nobody at SplashMinder can see it.
• Your pools and spas: size, shape, water system, surface, equipment, fence details and any certificates you add.
• Water tests, plans, the doses you record, reminders and your settings.
• Photos you take for photo checks (water, pool surfaces, equipment labels), and what you type or say to the pool expert. Please keep people out of these photos.
• If you join a pool shop: which shop, what you agreed to share with it, and whether you agreed to receive its offers.
• Payments: what you paid for, when, and whether it went through. Your card details go straight to Stripe; we never see or store them.
• Feedback you send us, with the screen you were on, your device type and the app version.
• Whether you found the pool expert's answers helpful. If you mark an answer "Not helpful", our team may read that question and answer, and any note you add, to improve the pool expert. Your name isn't shown with it.
• Friends you invite: if you use "Invite friends, get Plus free", the email addresses you enter. We use them only to see whether those friends joined SplashMinder, so we can give you the reward. We never email them (you send the invite yourself), only you can see the list, and it's deleted with your account. Please only invite people you know.
• If you use "Message the developer": your name, email, business name (if you give one), your message and your device type, so we can reply.
• If you ask about advertising ("Advertise here"): your name, business, email, phone (optional) and message.
• Technical information: sign-in records, and the standard logs our hosting providers keep for security (such as IP address and browser or device type).

What we don't collect

• We don't use your phone's GPS location. Weather tips use your suburb or postcode.
• We don't use advertising trackers, and we never sell your information.

Why we use it

• To run SplashMinder for you: work out doses and plans, remind you when to test, answer your questions and check your photos.
• To link you with your pool shop, if you choose to.
• To take payments and arrange pool visits you book.
• To help you when you contact us, and to fix problems and improve SplashMinder.
• To keep SplashMinder secure and prevent misuse, and to meet our legal obligations.
• To send you offers from your pool shop, only if you ticked the box. You can stop them any time in the app.
• To show an advertisement for your area ("Today's offer"). Your phone picks the offer from your pool's postcode, suburb and state - advertisers never receive your details. We count how many times each offer is shown and opened, without recording who.

Your pool shop

A pool shop or pool technician (your "pool professional") sees your details only if you join it - with its code, or by tapping Connect in Find a Pool Professional - and only the things you agree to share (for example your contact details, pools, test results or photos). You can change what you share or leave the shop at any time in the app, and it stops seeing your details straight away. Pool shops are separate businesses and must look after your information under privacy law too.

If you book a 24-hour pool visit, the technician or pool shop doing it gets what they need for the visit: your name, mobile, address and pool details.

If you book a service with your pool shop in the app: the service, the day and time, your note and which pool go to that shop, with your name, mobile and address, for that booking. You and the shop each get an email about the booking (sent through Resend), and the shop can see your bookings with it until you delete your account.

Messages with your pool professional: what you write, and anything you choose to share with it - a water test, a Diagnose finding, an Ask Splash answer or a photo - go to that business only. Shared photos stay private in your account; only that business can open them. You both get an email about new messages (sent through Resend). If you leave the business it can no longer see the conversation; you keep your copy, and it is deleted with your account.

Find a Pool Professional uses your pool's location (or your postcode) to put the closest businesses first. It isn't shared with the businesses unless you connect to one.

Service providers who help us

These companies process information for us, only to provide their service:

• Supabase: our database, sign-in, photo storage and server functions. Your information is stored in Sydney, Australia.
• Anthropic (USA): the AI behind the pool expert chat and photo checks. When you use them, your message or photo and the pool and test details needed to answer are sent to Anthropic for processing. Anthropic's commercial terms say it doesn't use this information to train its AI models (as at the date of this policy; anthropic.com has its current terms).
• Stripe: card payments. Stripe may process payment information outside Australia, including in the USA.
• Resend (USA): sends our account emails, such as confirming your email address and resetting your password.
• Vercel: hosts our websites (app.splashminder.com.au and portal.splashminder.com.au). It may process technical information outside Australia.
• Apple and Google: when you tap "Start talking" in the phone app, your phone's own speech recogniser turns your voice into text. Where the phone can, this happens on the phone itself; otherwise Apple or Google process the recording under their own privacy policies. We never receive or keep the recording - only the words.
• Open-Meteo (Europe): weather forecasts. We send it only a suburb-level location, never your name or street address.
• An SMS provider, when mobile number checks are switched on: your mobile number, to send the code.

Information sent overseas

Some providers above process information outside Australia and New Zealand, mainly in the USA. We choose providers that protect personal information to a standard similar to Australian privacy law, and we only send what each one needs.

How we keep it safe

• Your information is stored in Sydney and sent over encrypted connections.
• Each person, and each pool shop, can only reach the information they are allowed to see; the database checks this on every request.
• Photos are kept in private storage, not on the open internet.
• Our administrators must sign in with two-factor authentication, and every change they make to prices or access is logged.
• If a data breach is likely to cause you serious harm, we'll tell you and the Australian Information Commissioner (or the New Zealand Privacy Commissioner) as the law requires.

How long we keep it

We keep your information while your account is open. When you delete your account, we delete your details, pools, tests, plans, photos, chats and settings. We keep a record that an account was deleted (without your personal details), records of payments for as long as tax law requires, and copies may remain in our backups for a short time until they are replaced.

Your choices and rights

• See and correct your details in the app at any time.
• Ask for a copy of the personal information we hold about you: email info@arashk.com.au.
• Delete your account and your information in the app: More, then Delete my account.
• Stop pool shop offers, change what you share, or leave a pool shop, in the app.
• Turn reminders off in the app or in your phone's settings.

Children

SplashMinder is for adults who look after a pool or spa. It isn't meant for anyone under 18, and we don't knowingly collect information about children.

Questions and complaints

Email info@arashk.com.au. We'll reply within 30 days. If you're not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).

Changes to this policy

We may update this policy. The date at the top shows the latest version, and we'll tell you in the app if a change is significant.

About this policy

This policy is written in plain English by SplashMinder and has not been reviewed by a lawyer. It explains how we actually handle your information. Your rights under privacy law always apply, whatever this policy says.