Terms of use

Who can use SplashMinder

• You must be 18 or older and live in Australia or New Zealand.
• Give us accurate details and keep them up to date.
• Keep your password private. You are responsible for what happens in your account.
• One person per account. Pool shops add their staff as separate logins.

General guidance, not professional advice

SplashMinder gives general information about looking after a home pool or spa. It doesn't replace a pool technician, an electrician, a plumber, a gas fitter or a doctor, and it can't see your pool.

Developer disclaimer

SplashMinder's advice is based on the developer's experience of looking after pools and spas, on published pool-care guidance and on the labels of the products it mentions. It is general guidance for home pools and spas, given in good faith - not professional advice for your particular pool, and we can't promise it suits every pool, product or situation.

If you have any concern about safety - for swimmers, children, your health, electrics, gas, chemicals or the pool structure - or you are unsure about any step, stop and get advice from a qualified professional, such as a pool technician, licensed electrician or gas fitter, pool safety inspector or doctor. In an emergency, call 000 (Australia) or 111 (New Zealand).

You decide whether and how to follow the advice, and you are responsible for reading and following each product's label and safety directions. To the extent the law allows, we are not responsible for loss or damage from relying on the app instead of professional advice. This doesn't limit your rights under consumer law (see "Consumer law and our responsibility").

Chemicals and doses

Doses are calculated by our own calculator from the details and test results you enter. If your pool size or a reading is wrong, the dose will be wrong.

• Check that your pool details and readings are right before you add anything.
• Always read and follow the label and safety directions on the product. If the label and the app disagree, follow the label and ask your pool shop.
• Add one chemical at a time, never mix chemicals, and store them safely out of reach of children.
• If a dose looks wrong or very large, don't add it: retest, or have your water tested at a pool shop.

Swimming safety

"OK to swim" is based only on the readings you enter. It can't detect everything, for example germs after a toilet accident, broken equipment or electrical faults. If in doubt, stay out and get the water tested.

Always supervise children around water. A pool is never a substitute for supervision.

The pool expert and photo checks (AI)

The pool expert chat and photo checks use artificial intelligence. They can misunderstand a question or a photo, or be wrong. They never calculate chemical amounts: every dose comes from our calculator.

Don't rely on them for emergencies, health problems, or electrical or gas faults.

Pool fence self-check

The fence self-check helps you spot common problems. It is not a pool safety certificate or inspection, and it doesn't mean your fence complies with the law. Only a licensed pool safety inspector (or your council, depending on your state) can certify a pool barrier. Keeping your barrier compliant is your responsibility as the owner.

Emergencies and the CPR chart

In an emergency call 000 in Australia or 111 in New Zealand. Poisons Information: 13 11 26 (Australia), 0800 764 766 (New Zealand).

The CPR chart is a reminder of the steps, not training. We encourage everyone with a pool to do a recognised first aid and CPR course and keep it up to date.

Electrical, gas and health problems must be handled by a licensed professional.

Pool shops and technicians

Pool shops on SplashMinder are independent businesses. Their products, prices, advice and offers are their own. A pool shop only sees your details if you join with its code, and only what you agree to share (see our Privacy policy).

24-hour pool visits are carried out by technicians or pool shops we arrange. If something goes wrong with a visit, contact us and we'll help sort it out.

Some pool shops and pool technicians let their customers book a service in the app. The booking is between you and that business: it confirms the time, does the work and charges you directly - nothing is paid in SplashMinder, and we aren't part of the agreement. Contact the business about the service; contact us if the app itself doesn't work.

Advertising

SplashMinder shows advertisements ("Today's offer"), always marked "Ad". The offer, its price and its terms belong to the advertiser - check them on the advertiser's own page before you buy. We don't sell or recommend the products advertised, and advertisers have no say in your plan or doses.

Payments

• Prices are in Australian or New Zealand dollars and include GST.
• Card payments are processed by Stripe. We never see or store your card number.
• Plus and VIP memberships are paid monthly or yearly by card and renew automatically until you cancel. Cancel any time from the app's Upgrade page ("Manage my plan"); your membership continues to the end of the period already paid for.
• A free trial (your first Plus membership only) becomes a paid membership at the price shown when the trial ends, unless you cancel before then. The payment page shows the price and when the trial ends.
• If we change a membership price, we tell you before the new price applies to you, and you can cancel before it does.
• "Invite friends, get Plus free" (when we run it): the reward is given once per account, when the number of invited friends shown on the Invite friends page have signed up with the invited addresses, confirmed them and filled in their details. We may change or end the offer at any time; Plus already given continues until it ends.
• Pool visits: you pay when you book. If we can't provide the visit, we refund you in full.
• Pool shop plans are billed monthly until cancelled. Shops can cancel any time from Billing in the portal; access continues to the end of the period already paid for.
• Nothing in these terms takes away refunds you are entitled to under consumer law.

Your information and content

Your pool details, test results and photos stay yours. You let us store and use them to run SplashMinder for you, including sending them to the service providers listed in our Privacy policy. If you send us feedback or ideas, we may use them to improve SplashMinder without owing you anything.

Using SplashMinder fairly

Don't misuse SplashMinder: no trying to break in, copying our content or data in bulk, overloading it, sending spam or offensive material, or entering someone else's personal information without their permission. We may suspend or close an account that breaks these terms, and we'll tell you why unless the law or safety stops us.

Changes and availability

We may change, add or remove features, and SplashMinder may sometimes be unavailable for maintenance or because of things outside our control. We'll tell you in the app about changes that matter.

Consumer law and our responsibility

Our services come with guarantees that can't be excluded under the Australian Consumer Law, and for New Zealand consumers the Consumer Guarantees Act 1993. Nothing in these terms limits those rights.

As far as the law allows: SplashMinder is provided for general guidance; we aren't responsible for loss caused by incorrect details or readings you enter, by not following a product label, or by a pool shop's or technician's own products or advice; and where we are allowed to limit our responsibility for a guarantee, it is limited to supplying the service again or paying the cost of having it supplied again.

Ending your account

You can delete your account at any time in the app (More, then Delete my account). We may close an account with reasonable notice, or straight away if it is being misused.

Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change is significant, we'll tell you in the app before it applies.

Law and contact

These terms are governed by the laws of Queensland, Australia. New Zealand consumers keep the rights their own law gives them.

Questions or problems: info@arashk.com.au.

About these terms

These terms are written in plain English by SplashMinder and have not been reviewed by a lawyer. If anything in them is unclear, or conflicts with your rights under the law, the law and your rights come first. Contact us if you have a question.