SplashMinder support

Get help

• In the app: More > User guide explains every part of the app, with a search box.
• In the app: More > Message the developer, for questions, feedback, sponsorship or advertising.
• By email: info@arashk.com.au. We reply within two business days.

In an emergency

Call 000 in Australia or 111 in New Zealand. For poisoning: 13 11 26 (Australia) or 0800 764 766 (New Zealand).

Delete your SplashMinder account

You can delete your account in two ways:

• In the app (iPhone, Android or the website): More > My Account > Delete my account. It happens straight away.
• Without the app: email info@arashk.com.au from the email address you signed up with, and ask us to delete your account. We do it within 7 days and reply when it's done.

What is deleted: your account and details, your pools and spas, water tests and dose plans, photos, chats with Splash, messages with your pool professional, bookings, reminders and your link to any pool shop.

What is kept: a note that an account was deleted, without your name or email, for our security records. If you paid for a membership on the website, Stripe keeps the payment records the law requires (usually 7 years).

To ask for a copy of your information instead, email us.